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Privacy Policy

Last Updated September 2025

Introduction

 

1. Introduction
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Jade at Helping Hands values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how your personal information is collected, used, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

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By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or request our services. You may only provide personal data about another person if you have their permission to do so.

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2. Nature of the Business
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Jade at Helping Hands provides training and placement services for care workers. Services include:

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  • Care Worker Training Programmes

  • Workshops

  • Care Worker Placements

  • Related offerings focused on skill development

 

3. Personal Data We Collect
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We may collect the following personal information:

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  • First and last name

  • Email address and phone number

  • Physical address

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We may also collect usage data automatically when you visit our website, including:

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  • IP address

  • Browser type

  • Pages visited

  • Time and duration of visits

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4. Purpose of Collecting Personal Data
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Your personal data is collected and used for:

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  • Providing and maintaining our services

  • Responding to inquiries and managing requests

  • Performing the services you request

  • Sending service updates, promotions, or relevant information (with your consent)

  • Internal analysis to improve our services

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5. Cookies and Tracking Technologies
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We may use cookies, flash cookies, and web beacons to track website activity and store preferences. You can manage or disable cookies through your browser settings, but some features may not function fully if cookies are disabled.

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6. How We Share Your Personal Data
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We only share your personal data in these situations:

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  • With third-party service providers for operational purposes

  • With affiliates or partners when necessary to provide services

  • When required by law or legal authorities

  • During business transfers, such as mergers or acquisitions

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We will never sell your personal data.

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7. Retention of Personal Data
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Personal data is retained only as long as necessary to provide our services or meet legal obligations. Usage data may be kept for internal analysis and service improvement.

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8. Security of Personal Data
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We take reasonable measures to protect your personal data from unauthorized access, including:

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  • Encryption and secure storage

  • Firewalls and antivirus software

  • Password protection and access controls

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9. Your Rights Under POPIA
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You have the right to:

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  • Request access to your personal data

  • Correct or update your personal data if it is inaccurate

  • Request deletion of your personal data when applicable

  • Object to the processing of your personal data

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To exercise your rights, contact us using the details below.

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10. Contact Us
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If you have any questions about this Privacy Policy or wish to exercise your data rights:

Email: jadeathelpinghand@gmail.com

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